The cash withdrawal fee is Rs.30/-, but if you are using a LankaPay card, the fee is Rs.15/-

Contact your bank and report the issue to them. At this point, you should request to have your card locked to prevent any further transactions on your account.

Please contact your bank's hotline immediately and request to have your card locked to prevent any transactions on your account.

CEFT enables you to make real-time interbank fund transfers up to Rs. 5 million

Yes, CEFT is safe for transferring money. It's regulated by the Central Bank of Sri Lanka and comply with the PCI-DSS version 3.2 security standard, ensuring the highest level of protection for your transactions. All member banks connected to LankaPay are also regulated by the Central Bank.

"Yes, it operates 24/7/365 and processes transactions in real-time.

LankaPay allows transfers of up to Rs. 5 million via CEFTS. However, this limit may vary from bank to bank depending on their business model. Please contact your bank for further information.

You can make a request through your bank, and they will subsequently request the certified image from LankaPay on your behalf.

JustPay is a payment option of making retail payments directly using your bank account.

Download any mobile payment application that supports JustPay and register with your bank details. Afterwards, you can use JustPay to make payments directly from your registered bank account using the selected mobile application.

All mobile payment applications and financial institutions connected to JustPay are regulated by the Central Bank. When you register for JustPay through any mobile payment application, your bank account details are stored securely with the merchant's bank or financial institution. Numerous security measures are in place to safeguard your bank details.

• Do not share the one-time password (OTP) with anyone.
• Do not share your phone password with anyone.
• Always use a complex password for your phone.
• Do not share your JustPay password with anyone.
• If you change your mobile phone or bank account, you will need to re-register for JustPay.
• Register for SMS notification service with your bank to receive alerts for every JustPay transaction.

You should immediately contact your bank and raise a complaint. At the same time, request to have your account blocked to prevent any further transactions until the issue is resolved.

If you make an error while making a payment via JustPay, you should immediately contact your bank or the customer support of the mobile payment application you are using. They will assist you in resolving the issue.

SLIPS enables you to make interbank fund transfers up to Rs. 5 million. But it is not real time

Yes, payments submitted before 1:30 p.m. are credited to the recipient's account on the same day. Please inquire with your bank regarding their cutoff time same-day transfer via SLIPS.

Yes, you can schedule a value-dated transaction up to 14 days in advance using SLIPS