PRIVACY NOTICE

LankaPay (Private) Limited (LankaPay) values your privacy and is dedicated to safeguarding the personal data you share with us. Our Privacy Policy explains the policies and practices regarding the use and disclosure of your personal data.

How we collect data

We may collect personal data from a variety of sources. This includes:

• Personal data directly provided by you
  Information you provide when interacting with our website, such as subscribing to newsletters, making inquiries, or completing surveys.
• Personal data we collect automatically
  Data collected through cookies and other tracking technologies during your visit, when you search, participate in a contest or survey or what is communicated to our customer service teams.
• Personal data you have provided to us through any other means

What type of personal data collected by this website

Personal data we collect in connection with the use of cookies and similar technologies.

• Data about the pages you visit the access time, frequency and duration of visits, the links on which you click and other actions you take as part of your use of our products and related services.
• Your user segment model or device type, operating system and version, browser type and settings, device ID or individual device identifier, advertisement ID, individual device token, and cookie-related data.
• The IP address from which your device accesses our website.
• Location data, including the location data of your mobile device. Please note that most mobile devices allow you to manage or disable the use of location services for all applications in the settings menu.
• We don’t often know exactly who you are from this data. But sometimes we may connect this data with other information we hold about you. For example, If you browse our website and then access the chatbot, we may connect this data to identity you.
• Personal data you provide when using our website or making an inquiry.
• As a retail payment system provider, LankaPay may receive financial information such as bank names, account numbers, withdrawal amounts, cheque numbers, and payee details. This collection complies with statutory and regulatory requirements, as well as internal guidelines and by-laws.
• Data that identifies you, such as your name, address, telephone numbers or email addresses when making an inquiry through a web form or by updating or adding information through login, by participating in community discussions, inquiries, dispute resolution, or if you contact us for any other reason regarding our products.
• Other data that we are required or entitled to by the applicable law to collect and process and that we need for your authentication or identification, or for the verification of the data we collect.

How we use your personal data

• To operate the website, monitor its performance and make enhancements to the website.
• Provide you with information on products or related services you have requested or which we feel may interest you.
• Provide you with alerts or updates if you sign up for them.
• Respond to your quires related on our products and related services.
• To enhance our business by analyzing your service usage, identifying product trends, creating targeted offers, improving services, and evaluating our marketing effectiveness.

Data Retention

We will retain your personal data only for as long as such data is necessary for the purposes for which it was collected. The retention period for personal data may also be subject to compliance with applicable laws and legitimate business requirements.

Rights of the Data Subject

LankaPay respects your rights and privacy and is committed to protecting your personal data.

You have the right to:

• Access the personal data that LankaPay holds about you;
• Request correction of any inaccurate or incomplete personal data; and
• Request deletion of your personal data, where applicable and permitted by law.

LankaPay takes reasonable steps to ensure that your personal data is accurate and up to date. Any inaccurate information that is brought to LankaPay’s attention shall be corrected within a reasonable period of time from the receipt of a written notification by you, sent via the contact details provided below.

All such requests will be considered and responded to in accordance with the applicable data protection laws and regulations.

If you provide us with personal data of another individual, you hereby represent that you have obtained consent from that individual prior to providing their personal data to us. References to ‘your personal data’ in this Privacy Notice would include such individual’s personal data that you provide to us.:

This Privacy Notice should be read together with the terms and conditions specific to the products and/or services you are availing yourself of. In the event of a discrepancy between this Notice and such specific terms and conditions, this Notice shall prevail to the extent of such discrepancy.

Use of Cookies

LankaPay may use cookies and other tools on the website. By continuing to use the website, you are agreeing to us for placing cookies on any of your web browsers or internet enabled devices. The information collected will be used to ensure operation of the website, for compiling aggregate statistics on how our visitors reach and browse our website for web enhancement and optimization purposes, and to help us understand how we can improve your experience on it.

You can find more information on the types of cookies we collect, what we use these for, and how to manage your cookie settings in our Cookie Policy.

External Links

"If this website links to other sites, they may not follow this privacy statement. Please review their privacy policies for information on their data collection, use, transfer, and disclosure practices."

Protection of Information

"LankaPay, on a best-effort basis, implements operational, physical, electronic, procedural, and technical safeguards to prevent unauthorized access or data breaches, protecting confidential information. However, LankaPay is not liable for any such breaches.

Storage of Information

LankaPay collects personal information to enhance your experience on our website, ensuring we only gather what is necessary. We securely store this information in compliance with our policies and legal requirements, restrict access to authorized personnel only.

Changes to this privacy policy

LankaPay reserves the right, at any time and without notice, to add to, change, update or modify this privacy policy. If we decide to change our personal data policy, those changes will be notified on our website so that you are always aware of what information we collect, how we use such information and under what circumstances the information is disclosed. Any such change, update or modification will be effective immediately upon posting.